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FAQsIngles

Are these going to be the most comfortable shoes of my life?

But what size will work for me?

I love the shoes but how can I pay?

I want to send a pair to my aunt in London, does the Garbeo Company ship abroad?

How much is that ticket to London for my shoes going to cost?

What if give the wrong shipping address? Can I change it after my order has been dispatched?

I’ve changed my mind, I want more shoes!! Can I add items to or change an existing order?

Where are my shoes?

How do I change or return an item?

How soon can I get my order and how much will it cost?

 

 

Are these going to be the most comfortable shoes of my life?

YES. We take a lot of care when making our shoes, we work to the highest standards and only produce hand-made, quality shoes. They are made to standard sizes and will fit medium width comfortably. Also we will keep your toes neatly covered, no toe cleavage to be seen here.

In short, will they fit if…

  • I have wide feet. YES
  • I have very narrow feet. NO
  • I have bunions. YES
  • Do they have Toe Cleavage. NO

     

     

    But what size will work for me?

    We have drawn up a helpful chart to make sure you get it right. Just measure your feet, toe to heel, and check your size on the chart. 

    Just in case, here’s the instructions;

    • Put a piece of paper on the floor
    • Place your RIGHT foot on the paper.
    • Trace around your foot with a pencil.
    • Using a ruler or a straight edge, draw a line where your longest toe ends.
    • Draw another line at the base of your heel.
    • Measure the distance between the two lines.
    • This is the length of your foot.
    • Repeat for your left foot.
    • Take the longest measurement both feet.
    • This is your shoe measurement.
    • Find your shoe size in the size guide chart. 

       

       

      I love the shoes but how can I pay?

      The Garbeo Company accepts Paypal, Visa, MasterCard, American Express, Electron and debit cards.

       

      I want to send a pair to my aunt in London, does the Garbeo Company ship abroad?

      YES, we can send the shoes anywhere and to anyone, well, as long as they live in one of the countries below: 

      • Spain

      • Germany

      • Austria

      • Belgium

      • Bosnia

      • Bulgaria

      • Croatia

      • Denmark

      • Slovakia

      • Slovenia

      • Estonia

      • Finland

      • France

      • Greece

      • Holland

      • Hungary

      • Italy

      • Ireland

      • Latvia

      • Lithuania

      • Luxembourg

      • Norway

      • Poland

      • United Kingdom

      • Czech Republic

      • Romania

      • Serbia

      • Sweden

      • Switzerland

      • Etc.

         

        How much is that ticket to London for my shoes going to cost?

        All our delivery and shipping charges can be seen in our shipping options.

         

        What if give the wrong shipping address? Can I change it after my order has been dispatched?

        We’re sorry, but once the shoes start their journey, there’s no turning back. Make sure you have given us the the right address. 

         

        I’ve changed my mind, I want more shoes!! Can I add items to or change an existing order?

        As much as we would live to send you more shoes unfortunately, we can’t combine orders or change an existing order. If your order hasn’t been dispatched and you would like all your items to be delivered together, you can cancel your order(s) and place a new one which contains all the items you require. 

         

        Where are my shoes?

        After your order has been dispatched, you will receive a confirmation email of your shipping details and a tracking number. With this you will be able to view and track the status of your order.